Terms of Use / EULA
These Terms of Use / End User License Agreement (collectively, "Terms") are a legal agreement between you and the application provider ("we", "us", "our") governing your use of the SquirrelVault Tracker iOS application ("App"). By installing, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the App.
License
We grant you a limited, non-exclusive, non-transferable, revocable license to use the App on Apple-branded devices that you own or control, as permitted by the App Store Terms and Usage Rules.
Accounts & Access
Sign-in may be required to access some or all features of the App (e.g., Google or Apple). You are responsible for maintaining the security of your device and account. You must be legally permitted to use the App in your location.
Acceptable Use
- Do not misuse the App or interfere with its operation.
- Do not attempt to reverse engineer, decompile, or circumvent security features, except where permitted by law.
- Do not upload unlawful content or content that infringes others’ rights.
Subscriptions & Pro
The App may offer optional paid subscriptions (for example, “Pro”) that unlock additional features or higher limits. Available plans, pricing, and benefits are shown in the App at the time of purchase.
Billing & renewal
- Subscriptions are billed through your Apple ID account via the App Store.
- Subscriptions automatically renew unless you cancel at least 24 hours before the end of the current period.
- Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period.
- You can manage or cancel your subscription in your App Store account settings after purchase.
Refunds
All payments are processed by Apple through the App Store. We do not process payments directly and have no ability to issue refunds. Any refund requests must be directed to Apple in accordance with the App Store refund policies. We are not obligated to provide refunds, credits, or exchanges except where required by applicable law.
Limits & changes
We may apply reasonable usage limits to protect the service (for example, monthly limits for AI scans). Limits may differ by plan and may change over time. Any material changes will be communicated in the App or on the Support page.
AI Features
The App may include AI-powered features (for example, AI scan/autofill). AI output is provided for convenience only and may be inaccurate, incomplete, or misleading. You are solely responsible for verifying all information before relying on it. We make no representations or warranties regarding the accuracy of AI-generated content.
You agree not to use AI features for unlawful purposes or to attempt to abuse, scrape, or overload the service. We reserve the right to limit, suspend, or disable AI features at any time without notice or liability.
Medical & Health Disclaimer
The App is NOT a medical device and does not provide medical advice, diagnosis, or treatment. Any information displayed about medicines, supplements, vitamins, or food items (including expiry dates) is for general informational purposes only. Always consult a qualified healthcare professional before making decisions based on information in the App. We expressly disclaim all liability for health-related decisions made in reliance on the App.
Cloud Data
When you are signed in, the App may store certain app data in the cloud to operate account-based features, such as inventory items you create, item notes, and categories/groups. If you choose to attach photos to your items, those photos are also uploaded to cloud storage (Firebase Storage) and linked to your account.
We may restrict access to cloud features if required for security, maintenance, or to prevent abuse.
Analytics & Crash Reporting
The App uses Firebase Crashlytics to collect crash reports and non-fatal error data, and Firebase Analytics to understand how features are used. This data helps us identify and fix bugs, improve stability, and improve the user experience. It may include device information, app state, general usage events, and your internal account identifier. For more information, see our Privacy Policy.
By using the App, you acknowledge that crash, error, and analytics data may be collected automatically to maintain and improve the service.
Ownership & Content
The App and its contents are owned by us or our licensors and are protected by intellectual property laws. You retain ownership of the data you create in the App.
Third-Party Data & Content
Open Food Facts
The App may use data from the Open Food Facts database, a community-driven food products database available under the Open Database License (ODbL). Product information retrieved from Open Food Facts — including names, brands, categories, and nutritional data — is contributed by the community and may be inaccurate, incomplete, or outdated.
We do not verify, endorse, or guarantee the accuracy or completeness of any data obtained from Open Food Facts or any other third-party source. You are solely responsible for verifying product information before relying on it, especially for dietary, allergy, health, or safety purposes.
Use of Open Food Facts data within the App is subject to the ODbL license terms. The App displays attribution for data sourced from Open Food Facts in accordance with the license requirements.
Disclaimers
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED.
We do not guarantee the accuracy, completeness, or reliability of any content, data, or results generated by the App, including but not limited to AI-generated suggestions, expiry date tracking, or barcode scan results. You acknowledge that you use the App at your own risk.
WE MAKE NO REPRESENTATION THAT THE APP IS APPROPRIATE OR AVAILABLE FOR USE IN ALL LOCATIONS. You are responsible for compliance with local laws.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE APP, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER OR IN CONNECTION WITH THESE TERMS OR THE APP SHALL NOT EXCEED THE LESSER OF (A) THE AMOUNT YOU ACTUALLY PAID TO US (NOT TO APPLE OR ANY THIRD PARTY) IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY EUROS (€50). IF YOU HAVE NOT MADE ANY PAYMENTS DIRECTLY TO US, THIS CAP IS ZERO (€0).
YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION WITH THE APP IS TO STOP USING THE APP AND DELETE IT FROM YOUR DEVICE.
You acknowledge that we are not responsible for any damage or loss resulting from: (a) your reliance on data, content, or results provided by the App; (b) unauthorized access to your account; (c) loss or corruption of data, including inventory items, notes, or other content; (d) any third-party services, including but not limited to Firebase, Apple, Google, OpenAI; (e) interruptions in service availability.
Data Loss
You are solely responsible for maintaining backups of your data. We do not guarantee the preservation, security, or availability of any data stored in the App or in the cloud. Data may be lost due to software errors, server issues, account deletion, service changes, or other causes. We shall not be liable for any data loss under any circumstances to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend, and hold harmless us and our officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the App; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) any content you submit or transmit through the App.
Termination
You may stop using the App at any time by deleting it from your device. We may suspend, restrict, or terminate your access to the App or any of its features at any time, for any reason, with or without notice, including but not limited to violation of these Terms, suspected fraud or abuse, or for operational or business reasons.
Upon termination, your license to use the App ceases immediately. We are not obligated to maintain, return, or provide copies of any content or data. Sections relating to disclaimers, limitation of liability, indemnification, and dispute resolution shall survive termination.
You may request account deletion through the App (if available) or by contacting us. We will process deletion requests in a commercially reasonable timeframe. Some data may be retained as required by law or for legitimate business purposes.
Dispute Resolution
Any dispute arising out of or relating to these Terms or the App shall first be attempted to be resolved through informal negotiation by contacting us at the email below. If the dispute is not resolved within thirty (30) days, either party may pursue resolution through the competent courts.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY CLAIMS SHALL BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
General
These Terms are governed by the laws of Portugal without regard to its conflict of law principles. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to be enforceable, and the remaining provisions will remain in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the App and supersede all prior agreements and understandings.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by us.
We may update these Terms at any time. Your continued use of the App after changes are posted constitutes acceptance of the updated Terms. We are not obligated to notify you individually of changes, although material changes may be highlighted in the App or on the Support page at our discretion.
If any event beyond our reasonable control prevents us from performing our obligations ("Force Majeure"), including but not limited to natural disasters, war, terrorism, pandemics, strikes, government actions, power or internet failures, or failures of third-party services, we shall not be liable for any resulting delay or failure.